The Security Mentor

Apparently PCs are so complicated now that the tech support staff at antivirus companies won't always give the right answer. Consultant and writer Ed Skoudis wrote a review of antivirus technical support in which he found some outright bad or dangerous advice from phone support.

The most helpful support was from Sophos, which only sells to businesses. Computer Associates, the runner-up, has an antivirus product for home users.